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Terms & Conditions

PRIVACY POLICY

We care about your privacy!

What information do we collect & what do we use it for?

When ordering on our website you may be asked to enter your:

name, e-mail address, mailing address, phone number or credit card information.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, except for the purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter submit.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those who are authorized with special access rights to such systems, and are required to keep the information confidential.

After transaction your private information  (credit cards, financials, etc.) will not be stored on our servers.

Do we use cookies?

We use cookies only to remember the choices you are making when you use our website, for example, choice of the colour, size, etc.

Your Consent

By using our website, you agree with our Privacy Policy.

Changes of our Privacy Policy

We reserve the right to update, change or replace any part of the Privacy Policy by posting updates and changes in our website without any prior warning. It is your responsibility to check our website periodically  for changes.

Contacting us 

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

info@knotclothes.com

 

DELIVERY POLICY 

Knot Clothes ships in Norway & Europe. 

Shipping within Norway:

Shipping in Norway is free.

We ship our orders via Norwegian post. 

Shipping within Europe :

Shipping in Europe is free.

We ship our orders via Norwegian post.

Shipping time may vary according to the country.

Knot Clothes orders are shipped from Bergen, Norway.

It is illegal to declare lower values or declare the items as gifts.

Knot Clothes shipments outside Norway are subject to import fees. Payment of these import fees is the full responsibility of the Client.

Please check your country customs rules for more information about import fees.

If the package is not successfully delivered to the Client´s address (bacause of the Client´s wrong given shipping address/information), the package may risk being sent back to Norway at the Client´s expense including any import fees that may be assessed upon re-entry to Norway. These fees will be deducted from any eventual reimbursement.

Shipping Information - Shipping tracking

The goods will be sent within upcoming two working days after the payment is received.  

When the order is shipped, Clients receive an email from Knot Clothes specifying the tracking number and additional information where and how they can track their package. 

When you receive the goods, we ask you to check the box for any visual damage. If you are not happy with the received package, please refuse to accept it and contact us at: info@knotclothes.com

 

RETURN POLICY

Our Return Policy lasts 14 days. If 14 days have gone since your purchase, unfortunately, we can´t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not accept any item with any indication that it was used. To complete your return, we require an order number from the package or receipt. Please contact our customer service if you have any additional questions.

Refunds

Once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Note:
When we make refund on "PayPal", it takes refund fee. This refund fee pays cuustomer.  

Sale items

Only regularly priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or you received not what you ordered. Contact us in case you received a defective or wrong product at:

info@knotclothes.com

Defective and exchangeable products must be sent to:

Strandgaten 85

5004, Bergen

Norway

Shipping

Contact us if you have any questions regarding the shipping:

info@knotclothes.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time may vary for your exchanged item to reach you.

If you are shipping our items back to us, you should consider using a trackable shipping service or purchasing shipping insurance, in order to guarantee that we will receive your returned items.

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